Most items are handcrafted and may take up to 7 days to prepare. In-stock items are dispatched within 2 working days. In rare cases, it may take up to 5 days depending on order volume or availability.

We offer:
• India Post (₹55 onwards): 7–12 business days
• Express Shipping: 3–7 business days

Shipping charges are calculated during checkout based on your delivery location, order value, and selected shipping method.

Yes, within 24 hours of placing the order. After this period, the order enters production or packing and cannot be cancelled.

No, we don’t. COD orders are often refused by customers, and we bear losses due to courier charges, COD fees, and return costs. Only prepaid orders are accepted.

You can retry by visiting the Orders page and clicking “Pay”. For repeated issues, contact us via WhatsApp or call (refer Contact Us page).

Once your order is dispatched, you'll receive an email with tracking info. Use it to track your shipment in real-time.

If your order doesn’t arrive within 15 business days, contact us. We'll follow up with the courier. If lost or returned, we’ll issue a refund or replacement.

Returns are only accepted for damaged, defective, or incorrect items. Change-of-mind returns are not accepted.

For change-of-mind returns, both-way shipping costs must be covered by you. Items must be unused and returned within 2 working days. If approved, we'll refund minus original shipping cost. Courier delays do happen (~10% of orders); we’ll assist in escalating. If confirmed lost, a refund will be issued.

Contact us within 2 working days of delivery with photo/video proof. Ship the item within 5 working days in unused, original condition.

For change-of-mind: you pay both ways. For damaged or incorrect items: we’ll assist after verification.

Refunds are processed within 15 working days from return approval or cancellation.

We collect name, email, phone number, shipping address, and payment details when you order or contact us.

To fulfill your order, send updates, respond to queries, and improve your experience.

No, except with trusted providers (e.g., payment gateways, couriers) for order fulfillment. We don’t share data for marketing.

Yes. We use encryption, secure servers, and best practices, though no system is 100% foolproof.

Yes, email us to access, update, or request deletion of your personal data.

Yes, to enhance site performance and improve your experience. You can manage cookies in your browser settings.

Email us at [Your Email Address]
WhatsApp us at [Your WhatsApp Number]